For support regarding our products, please send a detailed email to support@maccs.com or send in your issue via our ticketing system here.
Alternatively, you can contact us by phone at +31 50 207 24 00

The Maccs Support team is here for:

• User support
• Error support
• Installation of Maccs (new customers)
• Upgrading Maccs (existing customers)
• Writing manuals
• Advice on infrastructure
• Customer training
• and much more…

Our support team uses TeamViewer for remote support as well as web meetings

Remote support:

• Download and run Remote Support by clicking on Maccs Remote Support
• Provide Maccs Support with the ID
• Maccs Support will now be able to view/control your desktop to offer live support.
  All open applications will be shared, so please close the applications you do not intend to share
• The session may be disconnected at any time, Maccs Support cannot connect to the remote computer without your permission

Web meeting:

• Download and run Web Meeting by clicking on Maccs Web Meeting
• Enter the meeting-ID you received through mail or phone
• Join the meeting